FAQ

We are available 24/7 for your service

Yes, our vehicles can be booked on the hourly basis. You can also book on point to point or full-day basis depending on your need.

We cover all of the New York state.

You can reach our Customer Care Team via telephone at +1 833 422 3456 or email at booking@superstarchauffeur.com

Also, we would be glad to get back to you via phone if you complete our Request form on webpage.

Online reservations should be requested 48 hours prior to your scheduled transportation service to confirm the availability. Scheduling a service by phone requires a notice of a minimum of 24 hours.

At most airports, our chauffeur will wait for the passengers 45 – 60 minutes after flight arrival time. Thereafter, every started hour of additional waiting time will be charged at the rate of our hourly service for the assigned vehicle.
With your flight or train number, which you provided at the time of booking, your chauffeur will be able to track your arrival time and adjust your pickup time for any delays and early arrivals where possible. If there is a very long delay and the chauffeur is unable to wait, our Customer Care Team will contact you to work out an alternative solution. For a standard pickup (i.e. from a hotel or home address), your chauffeur will wait for 15 minutes. Thereafter, every started hour of additional waiting time will be charged at the rate of our hourly service for the assigned vehicle.

You can see the maximum luggage capacity of each vehicle class when booking, next to the suitcase symbol or on our online fleet presentation. You will also see the maximum number of people that each vehicle class can accommodate.

You can make changes to your existing bookings by calling our office number or emailing us. Any modification, additional stops or service that is different than the originally booked service may result in additional charges. Please note that last moment changes cannot be guaranteed by us. Any modification, additional stops or service that is different than the originally booked service should not be discussed or arranged with the assigned chauffeur but with our Customer Care Team only

All major credit cards are accepted for payment (Visa, Mastercard, American Express). Bank transfer as a payment method is also possible. We do not accept cash payment. Business accounts can also request to receive monthly invoices, instead of paying on a ride-by-ride basis

Your rate is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your service. If you do not feel that you had any additional services, please contact our Customer Care Team